job vacancy at Key Account Manager

• Job Vacancy > Key Account Manager
  Location > Dar Es Salaam
  Position Type > Full Time
  Organization Type > Company
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Application Deadline: 31 May 2016

Key Account Manager POSITION DESCRIPTION:

The Key Account Manager works directly with our wireless operator customers to understand their network development and expansion requirements. The incumbent develops prospects and maintains customer relations and ensures consistent technical information flows between the customer and our operations and finance teams. Specifically, the incumbent obtains detailed information on customer build plans, quantifies site licensing opportunities, tracks the development of sites from initial enquiry to site on-air, and ensures that billing is accurate and is timely paid by the customer. Also responsible for maintaining high levels of customer satisfaction.

Essential Duties:

• Build and maintain solid relationship with Senior Executives, radio planning engineers and network deployment staff for wireless operators in Tanzania
• Interact with customer executives, directors, managers and engineers via teleconference, e-mails, meetings and select customer events
• Advocate on behalf of the customer with internal staff including the Head of Sales Operations, Legal, Engineering and Project Management Personnel
• Program manages the “Co-location” process with customers from inquiry to site on air by using the company’s program management tools
• Resolve all issues and disputes internally and externally to drive completion of customer collocations
• Deliver signed site share/licensing agreements and secure incremental revenues
• Enter appropriate data into the co?location tracker for company sites
• Provide account plan updates, financial forecasting and feedback on key accounts being managed
• Secure contract renewals and additional business within allocated account base in order to meet targets
• Serve as primary contact for all client needs, requirements and expectations within accounts allocated. This includes but is not limited to; the preparation of formal proposals, management of change requests and responsibility for liaising with billing and credit control.
• Plan & conduct regular customer meetings
• Develop new business streams through pro-actively approaching potential new customers
• Provide accurate and concise reports and data to the Head of Sales, and others inside and outside the organization


Education and Experience:

• University degree with a Sales and/or Marketing concentration
• 3 to 5 years Wireless and/or telecommunications sales experience preferred
• 3+ years’ experience in similar role

APPLICATION INSTRUCTIONS:

Qualified candidates should send their CVs in word format only via APPLY NOW button below and register on our website