Job vacancy at Customer care-(6posts)

• Job Vacancy > Customer care-(6posts)
  Location > Dar Es Salaam
  Position Type > Full Time
  Organization Type > Company
• 
  

  Celpon

Application Deadline: 08 Jun 2016

Customer care-(6posts) POSITION DESCRIPTION:

QUALIFICATION
-a diploma in social sciences
-not less than one year experience
- Good personality, smart, charming and presentable


Duties:
Attracts potential customers by answering product and service questions; suggesting information about other products and services.
Opens customer accounts by recording account information.
Maintains customer records by updating account information.
Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Maintains financial accounts by processing customer adjustments.Recommends potential products or services to management by collecting customer information and analyzing customer needs.Prepares product or service reports by collecting and analyzing customer information.Contributes to team effort by accomplishing related results as needed

APPLICATION INSTRUCTIONS:

Candidates must send the following
-CV
-Recent Passport size photograph

NB: failure to a send a photograph will result in early disqualification